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Unit Q

Expanding Customer Experience Technology Globally with Emerald Technology

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Company Overview

UnitQ is an AI-driven customer experience platform based in the USA, with a focus on helping brands understand and improve their customer feedback. Backed by top venture firms like Accel, Creandum, and Gradient Ventures. UnitQ has grown rapidly and needed reliable support to establish its presence internationally, with plans to expand its team in both the UK and Australia.

Challenges

UniQ was ready to enter new markets but faced challenges navigating local employment laws, building a team abroad, and ensuring compliance in unfamiliar territories. They needed an expert partner to help them set up a flexible, compliant workforce quickly without compromising on quality.

Solution

Emerald Technology provided UnitQ with Employer of Record services, ensuring rapid and compliant hiring in the UK and Australia. By handling all local employment complexities and setting up three skilled team members in these new markets, Emerald enabled UnitQ to focus on scaling its AI customer experience technology without operational delays or compliance risks.

Result

UniQ achieved a streamlined market entry in two new territories, leveraging Emerald’s EOR services to ensure a swift and compliant hiring process. With a strong local presence established, UnitQ is now positioned to grow its customer base in both the UK and Australia, strengthening its ability to drive customer experience improvements globally.

Quote

“We were looking to hire one or two employees in Europe, specifically in the UK. Emerald were extremely helpful. They explained the process every step of the way. They are great when it comes to benchmarking the appropriate compensation and benefits package to offer to get the right candidates. Their service is white glove; they take care of everything”

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Kim W

VP Finance

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Global Talent Acquisition and Employer of Record (EOR) for Pre-IPO and Private Equity backed technology businesses.

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